Our expansive customer Support

We use your feedback, not only to continuously improve our products but to drive the creation of a wide-range of support materials to ease the facilitation of the observation process.

Training Resources for Teachers, NTPEs, and Supervisors

PA-ETEP has a variety of resources integrated into the application for teachers, NTPEs, and supervisors.

Help icons can be found throughout PA-ETEP that provide quick guidance within the various observation modules.  Additionally, each observation module includes a Getting Started link to introduce users to features of the software and for reference as they become more familiar with the observation processes.  Users can find answers to Frequently Asked Questions by browsing FAQ articles that are available in Support materials.  PA-ETEP also includes slideshow and video resources that can easily be shared for onboarding new users and refresher training for returning users.

Check out what we recently added:

Attend a Refresher Training:

  • We offer free monthly PA-ETEP refresher training sessions. Register Here


Help Desk

Our friendly and experienced staff are standing by to answer your questions and respond to your support tickets eight hours per day Monday through Friday.  To submit a support ticket to the help desk from your PA-ETEP portal, click Support, then “New Support Ticket.” Or send an email to support@paetep.com.

Need to submit a help desk ticket?

Resources for Portal Managers

PA-ETEP identifies individuals who manage their district’s PA-ETEP portal as “School District Admins.” Several resources are available for district admin users including: setting up your portal, understanding and managing user roles, mastering your portal, and staying current with PA-ETEP.

View our complete list of resources for portal managers/school district admin users.

Resources for All Users

Check out these resources for all users:

“The responsiveness of the Customer Service personnel at PA-ETEP is what sets this product apart from all others. I have never submitted a question or a request that was not responded to in a most timely fashion. Problems are either fixed at the company’s end, or my operator error is explained to me clearly so that I may avoid the mistakes that caused the unpredictable function.”

Dr. Thomas J Quinn
Assistant Superintendent
Abington Heights School District

“I do love the timeliness of the support tickets and help I have received from PA-ETEP. They are friendly and resourceful. I have been very pleased with the customer service and thank them for the support.”

Jennifer Marsteller
Baldwin-Whitehall Area SD

“Compared to our previous product, PA-ETEP is so much easier to use. Tracking of tasks is organized to allow for communication between myself and teachers.”

Mark A. Clevenger
Chestnut Ridge School District


Review upcoming webinars and learn all the features of ETEP.


Read the latest newsletter for updates and announcements.


Find articles and information about new enhancements.

Help Desk

Contact us for troubleshooting and live support.